Frequently Asked Questions

Everything you need to know about your Moxi Shop gear.

How long does shipping take for sports equipment?

Standard shipping typically takes 3-5 business days. For oversized items like treadmills or weight benches, delivery may take 7-10 business days depending on your location.

What is your return policy for athletic wear?

We offer a 30-day return policy for all apparel. Items must be unworn, unwashed, and have the original tags attached to be eligible for a full refund.

Do you offer warranties on electronic fitness trackers?

Yes, all electronic devices sold at Moxi Shop come with a 1-year manufacturer warranty covering defects in materials and workmanship.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery progress in real-time.

Are your products suitable for professional athletes?

Absolutely. We curate high-performance gear designed for everyone from fitness enthusiasts to professional competitors, ensuring durability and professional-grade quality.